Description

Responsibilities

• Ensure availability, latency, performance, and efficiency of our global ecomm sites
• Experience driving change management and incident management
• Promote best practices and innovative observability to guide product delivery teams in achieving operational excellence for new product deliveries.
• Drive operational excellence and evangelize best practices in observability.
• Develop unified observability dashboards and implement E2E observability requirements.
• Design innovative observability solutions for internal and external stakeholders.
• Contribute to observability instrumentation standards and create repeatable patterns for engineering teams.
• Define and implement E2E observability requirements and lead teams to support E2E best practices.
• Collaborate with cross-functional teams to achieve objectives and drive high reliability into systems.
• Build proprietary tools to mitigate weaknesses in incident management or software delivery.
• Implement SRE best practices to increase system reliability and performance.
• Automate processes for improved collaborative response and prepare teams for incidents.
• Maintain error budgets, meet SLOs, and support uptime and availability of critical platform components.
• Automate technology stacks to improve operating costs while responding to traffic spikes.

Required Skills and Experience:

• Bachelor's Degree in Computer Science, Information Science, Engineering, or a related field.
• 10+ years of experience in code management, deployment processes, procedures, and tools in a DevOps or SRE role.
• Experience with monitoring tools (preferred: Dynatrace, Splunk, Datadog, Grafana, and New Relic).
• Proficiency in state-of-the-art observability trends, tools, products, and technologies.
• Ability to identify organization-wide gaps in the SRE practice and implement solutions that contribute to organizational transformation.
• Experience driving cross-organization adoption of new technologies or initiatives.
• Ability to influence senior management in selecting the right strategy, processes, and structures to transform the organization into a modern SRE team.
• Proactive in identifying performance bottlenecks, anomalous system behavior, and addressing root causes of service issues.
• Passionate about technology with a strong sense of curiosity and a desire to improve processes, automate everything, and continuously learn.
• Successful experience supporting a cloud production environment (strong preference for Azure).
• Competency in one or more programming languages for automation (Python strongly preferred).
• Knowledge of cloud deployment tools and methodologies (ideally Ansible, but Terraform, Azure DevOps, etc. are also considered).
• Deep understanding of Kubernetes and Docker architecture and associated tools.
• Experience with at least one configuration management solution (e.g., Chef, Ansible, AWS CodeDeploy).
• Proficiency with repository and pipeline-related tools (e.g., GitLab, Jenkins, Bamboo, Travis, CircleCI).
• Experience with implementing and using various application and infrastructure monitoring tools.
• Strong troubleshooting skills.
• Ability to take ownership and deliver solutions autonomously

Key Skills

Education

Bachelor's degree