Description

You will lead the design, development, and integration of contact center solutions and cloud-native microservices.

Responsibilities

• Design and develop contact center solutions including IVR/IVA, NLU/NLP, routing, and real-time omni-channel agent experiences.
• Drive full-stack development for low-latency web applications using micro front-end architecture and gRPC or WebSockets.
• Implement automated testing frameworks covering service virtualization, contract testing, API testing, and chaos resiliency.
• Own non-functional requirements for mission-critical systems, applying shift-left practices and DevOps automation.
• Manage infrastructure automation and cloud governance using Infrastructure as Code and CI/CD pipelines.

Required Skills

• 7+ years of experience in Contact Center domains or relevant industry integration.
• 7+ years with Java, Spring Boot, Kafka, Distributed Caches (GemFire, Redis), Elastic Search, and GraphQL.
• 7+ years with NoSQL (Cassandra, Mongo), Graph Databases, and Public Cloud Marketplace services.
• 3+ years full-stack experience with React, Redux, RXJS, Typescript, and Progressive Web Apps.
• 5+ years overall experience with 3+ years specifically using GCP or other public/hybrid cloud platforms.
• Deep experience with cloud-native microservices on PCF/VMWare Tanzu, K8s, or serverless technologies.
• Hands-on experience with TrueCD, DevOps tools (Cucumber, Jenkins), and Terraform.
• Proficiency in automation and scripting using Python, Go, Shell, or PowerShell.
• Expertise in automated testing including WebRTC signaling, audio quality, and performance stress testing.

Preferred Skills

• Experience with design-by-contract and de-risking approaches within enterprise CRM ecosystems.

Key Skills

Education

Bachelor's degree