Description

You lead a global team of Application Support Analysts, ensuring the reliability and performance of high-impact scheduling and corporate applications.

This role is remote.

Responsibilities

• Lead, mentor, and cross-train a global team of Application Support Analysts.
• Oversee incident, problem, and change management processes for mission-critical systems.
• Troubleshoot production issues, identify root causes, and coordinate long-term corrective actions.
• Manage change control activities, including database updates and off-hours deployments.
• Define enterprise monitoring strategies and develop executive-level reporting dashboards.

Required Skills

• 5+ years of experience leading a team of Application Support Analysts.
• Strong proficiency in SQL and Oracle PL/SQL.
• Experience with Service Now or Jira for ticket management.
• Working knowledge of the Windows operating environment.
• Competency in relational database structures and IT ticket resolution workflows.
• Ability to create process documentation using tools like PowerPoint and Visio.
• Excellent analytical, verbal, and written communication skills.
• Bachelor's degree required.

Preferred Skills

• Experience in the Media industry or with enterprise reporting environments (Business Objects, Crystal Reports).
• Familiarity with Integrated Broadcast Management Systems (IBMS) or MediaGenix.

Referral Bonus: $5,000

Key Skills

Education

Bachelor's degree