Description

You will lead complex technical troubleshooting and root cause analysis for production incidents.

Responsibilities

• Lead root cause analysis for complex production incidents.
• Translate incidents into actionable bugs or stories, articulating clear business value.
• Manage backlog and release processes using Azure DevOps.
• Operate and leverage monitoring platforms (Splunk, Dynatrace, Zabbix, AlertBot).
• Apply ITIL practices for Incident, Problem, and Change management.

Required Skills

• 10+ years of professional experience in technical support or engineering.
• Expertise in Azure DevOps for backlog and release management.
• Strong hands-on experience with ticketing systems like Helix.
• Proficiency with backlog management tools such as Jira.
• Expertise in monitoring platforms including Splunk, Dynatrace, Zabbix, and AlertBot.
• Demonstrated ability to perform technical troubleshooting and RCA.
• Working knowledge of ITIL practices.

Key Skills

Education

Any Graduate