Description

Lead technical troubleshooting and root cause analysis for complex production incidents.

This role is on-site.

Responsibilities

• Lead root cause analysis for complex production incidents and translate findings into actionable bugs or user stories.
• Manage backlog and release processes using Azure DevOps.
• Operate and leverage monitoring platforms including Splunk, Dynatrace, Zabbix, and AlertBot.
• Apply ITIL practices for Incident, Problem, and Change management.

Required Skills

• 10+ years of professional experience in technical support or engineering.
• Expertise in Azure DevOps for backlog and release management.
• Strong hands-on experience with ticketing systems like Helix.
• Proficiency with backlog management tools such as Jira.
• Expertise with monitoring platforms including Splunk, Dynatrace, Zabbix, and AlertBot.
• Demonstrated ability to perform technical troubleshooting and RCA.
• Working knowledge of ITIL practices.

Preferred Skills

• Experience leading incident resolution processes.

Key Skills

Education

Any Graduate