Description

You will lead tier 2 and tier 3 application support and maintenance operations in Denver, CO.

Responsibilities

• Manage SLA and KPI metrics to ensure service standards are met.
• Drive automation and simplification of existing support processes.
• Develop dashboards to monitor system health and performance.
• Maintain and troubleshoot complex application environments.

Required Skills

• 8+ years of experience in the IT industry.
• 5+ years of experience in tier 2 and tier 3 application support and maintenance.
• Proficiency in scripting with JavaScript and Python.
• Hands-on experience with Java API.
• Strong SQL skills for data querying and management.
• Experience working within AWS environments.
• Experience with Snowflake.
• Bachelor's degree or equivalent graduate level education.

Key Skills

Education

Any Gradute