Description

You will lead a 24/7 operations team providing L2 and L3 application support.

Responsibilities

• Direct day-to-day activities for the 24/7 operations team, including L2 and L3 specialists.
• Manage application troubleshooting and analysis, accounting for approximately 75% of the role.
• Execute code changes for application maintenance, representing roughly 25% of the workload.
• Ensure all application incidents meet Service Level Agreements (SLA) and uptime requirements.
• Oversee root-cause identification and mentor team members on technical problem-solving.

Required Skills

• 5+ years of experience in application support or operations.
• Hands-on expertise with IBM DataPower.
• Proficiency with IBM API Connect (APIC).
• Experience with IBM Integration Bus (IIB).
• Working knowledge of WebSphere.
• Technical skills in XSL, XPath, XQuery, and XSLT.
• Experience with Java.
• Proficiency using monitoring tools.

Key Skills

Education

ANY GRADUATE