← Back to jobs

Intone Networks Inc Logo
Lead Support Engineer

Intone Networks Inc

 

Richmond, VA, USA

Posted On: 3 days ago
Experience: 5+ years
Availability: Hybrid
Openings: 2
Category: Lead Support Engineer
Tenure: Contract - Corp-to-Corp
Related Jobs

No related jobs found

Description

You will lead a 24/7 operations team providing L2 and L3 application support, owning the release pipeline and incident resolution.

This role is on-site.

Responsibilities

  • Direct day-to-day activities for L2 and L3 specialists within the 24/7 operations team.
  • Manage application troubleshooting and analysis, accounting for approximately 75% of the role.
  • Execute code changes for application maintenance, representing roughly 25% of the workload.
  • Ensure all application incidents meet Service Level Agreements (SLA) and uptime requirements.
  • Oversee root-cause identification and mentor team members on technical problem-solving.

Required Skills

  • 5+ years of experience in application support or operations.
  • Hands-on expertise with IBM DataPower.
  • Proficiency with IBM API Connect (APIC).
  • Experience with IBM Integration Bus (IIB).
  • Working knowledge of WebSphere.
  • Technical skills in XSL, XPath, XQuery, and XSLT.
  • Experience with Java.
  • Proficiency using monitoring tools.

Preferred Skills

  • ANY GRADUATE education.
  • 3-year tenure in previous roles.

Education

ANY GRADUATE

Related Jobs

No related jobs found

← Back to jobs