Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
Make decisions on technical changes and enhancements
Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
Required Qualifications:
5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Hands-on experience supporting UiPath RPA, Power Platform (Power Apps, Power Automate, Power BI), and Alfresco Lightweight Workflow (LWWF) solutions in production environments.
Strong knowledge of UiPath Orchestrator, Attended/Unattended Robots, HDR/VDI environments, robot scheduling, queues, assets, triggers, and logging frameworks.
Experience with monitoring and observability tools such as Splunk, AppDynamics, Grafana, and ThousandEyes
Experience in automation and scripting using Python, Shell, Perl, and AI-enabled solutions.
Expertise in ITIL processes, including Incident, Problem, Change, and Service Management.
Knowledge of IBM MQ Series and enterprise messaging technologies.
Strong proficiency in Unix/Linux and Windows operating systems
Desired Qualifications:
Knowledge of IBM MQ Series and enterprise messaging technologies