Description

You will lead a team of technical support engineers to resolve complex customer issues and improve support processes.

This role is on-site.

Responsibilities

• Lead a team of technical support engineers by providing direct guidance and mentorship.
• Troubleshoot and resolve complex technical issues for customers.
• Collaborate with cross-functional teams to escalate and resolve customer problems.
• Identify process improvement opportunities and implement best practices.
• Maintain accurate documentation of customer interactions and issue resolutions.

Required Skills

• 2+ years of experience in a technical support leadership role.
• Strong technical troubleshooting and problem-solving skills.
• Proficiency with support ticketing systems and CRM software.
• Proven experience in technical support and team management.
• Strong communication and customer service skills.
• Ability to prioritize tasks and meet deadlines.
• Any Graduate degree.

Preferred Skills

• Experience with cloud-based technologies.

Key Skills

Education

Any Graduate