Description

You will manage end-to-end desktop support and endpoint lifecycle in a 100% Windows environment.

Responsibilities

• Provision, configure, and deploy Dell Windows laptops and peripherals.
• Manage user accounts, groups, and permissions in Active Directory.
• Assign and manage licenses in Microsoft 365 and Exchange.
• Troubleshoot hardware, OS, and software issues including basic network problems.
• Document and resolve tickets in Freshservice, escalating complex issues when needed.

Required Skills

• 4–5 years of experience in IT Support, Help Desk, or Desktop Support.
• Hands-on experience with Active Directory (users, groups, basic permissions).
• Experience with Microsoft 365 and/or Exchange administration.
• Proficiency with endpoint management tools such as Intune or SCCM.
• Ability to provision laptops and support hardware/software issues.
• Familiarity with ticketing systems (Freshservice preferred).
• Strong customer service mindset with professional communication skills.

Preferred Skills

• Experience with Patch My PC or similar patch management tools.
• Basic scripting or automation experience.

Key Skills

Education

Any Graduate