Description

Provide first-level technical support and manage user inquiries in a call center environment.

Responsibilities

• Handle customer questions, complaints, and requests for information.
• Provide technical support to resolve user issues.
• Manage incoming support requests within a call center setting.

Required Skills

• 6 months of IT Level 1 support experience.
• Experience handling customers in a call center environment.
• Proficiency with MS Office and MS Office Suite.
• Hands-on knowledge of Outlook.
• Experience supporting Windows 7 and Windows 10.
• Desktop support experience.
• High School diploma or GED.

Preferred Skills

• 1+ years of experience as a Helpdesk Technician.
• Vocational or Technical degree in computer applications or computer technology.
• Knowledge of Apple iOS.

Key Skills

Education

Any Graduate