Description

You will provide technical support and hardware/software troubleshooting for end users.

Responsibilities

• Monitor ticket queues, assign tasks to appropriate support staff, and escalate issues until resolution.
• Resolve user inquiries regarding computer software and hardware operations.
• Conduct computer diagnostics to investigate problems and provide technical assistance.
• Oversee the daily performance of computer systems and applications.
• Install and perform minor repairs on hardware, software, or peripheral equipment.

Required Skills

• 1 year of experience resolving issues with Outlook, MS Office, Win 7, Win 10, and Active Directory.
• 1 year of experience monitoring ticket queues and managing escalations.
• 1 year of experience installing and repairing hardware, software, or peripherals.
• 1 year of experience answering user inquiries regarding software and hardware.
• 6 months of IT Level 1 support experience in a call center environment.
• High School diploma or GED.

Preferred Skills

• 1+ years of experience as a Helpdesk Technician.
• Vocational/Technical degree in computer applications or computer technology.
• Knowledge of Apple iOS.

Key Skills

Education

Bachelor’s Degree