Description

responsibilities include:

·       Be the first line of defense in providing technical support clients

·       Troubleshooting software glitches, resolving network connectivity issues, or assisting with hardware/software installations

·       Diagnose and resolve technical issues promptly, whether in person, over the phone, or electronically

·       Collaborating closely with IT team, you'll contribute to maintaining our clients' systems up-to-date and running smoothly

·       Creating, modifying, and disabling user accounts (e.g., in Active Directory)

·       Managing password resets and unlocking accounts.

·       Responding to day-to-day IT support tickets (Tier 1 help desk).

·       Troubleshooting basic hardware and software issues (e.g., OS errors, office applications, VPN connectivity)

·       Setting up new workstations, laptops, and peripheral devices

·       Performing routine, scripted tasks like checking daily system backups.

·       Installing standard software updates, operating system patches, and antivirus definitions

Desired Qualifications:

·       High School Diploma is required.

·       Minimum Two-years related experience

·       Basic knowledge of operating systems (Windows, macOS) and common productivity software.

·       Proficient with Windows desktop OS skills

·       Proficient with Apple MacOS skills

·       Experience with Windows Server

·       Experience with Network, UTM, Firewalls, Inter-intranet

·       Experience with MSO365 and Google apps

·       Strong understanding of information technology principles and network systems.

·       Proficiency in diagnosing and resolving basic hardware and software issues.

·       Familiarity with help desk ticketing systems and remote support tools

Key Skills

Education

Any Graduate