Description

This role provides Tier 1 technical support and maintains client infrastructure.

This role is on-site.

Responsibilities

• Resolve day-to-day IT support tickets and troubleshoot basic hardware and software issues.
• Diagnose and fix network connectivity, OS errors, and application glitches.
• Manage Active Directory user accounts, password resets, and account unlocking.
• Set up new workstations, laptops, and peripheral devices.
• Perform routine scripted tasks such as verifying daily system backups and installing patches.

Required Skills

• Active Directory administration.
• Windows Desktop OS proficiency.
• Windows Server experience.
• Network troubleshooting including UTM and Firewalls.
• Proficiency in diagnosing hardware and software issues.
• Familiarity with help desk ticketing systems and remote support tools.
• Experience with MS Office 365 and Google Apps.

Preferred Skills

• Basic knowledge of macOS.
• Experience with inter-intranet configurations.

Key Skills

Education

Any Graduate