Description

Provide first-line technical support for client systems, ensuring hardware, software, and network connectivity remain operational.

This role is on-site.

Responsibilities

• Resolve Tier 1 help desk tickets regarding OS errors, application issues, and VPN connectivity.
• Diagnose and troubleshoot basic hardware and software glitches in person or remotely.
• Set up new workstations, laptops, and peripheral devices for users.
• Create, modify, and disable user accounts in Active Directory and manage password resets.
• Perform routine scripted tasks such as verifying daily system backups and installing OS patches.

Required Skills

• 2+ years of related IT support experience.
• Proficient troubleshooting with Windows Desktop OS.
• Proficient troubleshooting with Apple macOS.
• Experience with Windows Server administration.
• Knowledge of Network, UTM, and Firewalls.
• Experience managing Microsoft 365 and Google Apps environments.
• Familiarity with help desk ticketing systems and remote support tools.

Preferred Skills

• High School Diploma required.

Key Skills

Education

Any Graduate