Description

Resolve escalated technical issues within the Dynamics 365 Customer Engagement environment and mentor Level 1 staff.

This role is remote.

Responsibilities

• Resolve escalated Dynamics 365 CE issues within established SLAs.
• Troubleshoot system performance, data inconsistencies, and configuration errors.
• Perform root cause analysis and recommend system enhancements.
• Manage system configurations, workflows, and business process flows.
• Train and mentor Level 1 support staff on technical procedures.

Required Skills

• 2-4 years of hands-on Dynamics 365 CE support experience.
• Deep understanding of CE modules and system configurations.
• Proficiency with Power Automate.
• Experience with CRM data management.
• Working knowledge of basic Power BI.
• Strong problem-solving and communication skills.
• Any Graduate degree.

Key Skills

Education

Any Graduate