Description

You will provide technical support for corporate mobile device environments.

Responsibilities

• Troubleshoot hardware and software issues for iPads, iPhones, and Android devices.
• Manage mobile devices through MobileIron/Ivanti platforms.
• Coordinate with carriers including AT&T and Verizon to resolve service issues.
• Handle user requests and technical inquiries via ServiceNow.
• Support remote and field sales users with mobile connectivity and device functionality.

Required Skills

• 3+ years of experience in mobility support or a similar technical role.
• Hands-on experience supporting iOS (iPad, iPhone) and Android ecosystems.
• Proficiency with Mobile Device Management (MDM) platforms, specifically MobileIron.
• Direct experience working with AT&T and Verizon carrier systems.
• Strong troubleshooting skills for mobile hardware and connectivity.
• Experience managing corporate-enrolled devices.
• Effective verbal and written communication skills for customer service.
• Degree in any field.

Preferred Skills

• Experience with Apple Business Manager or Apple Device Enrollment Program.
• Knowledge of Telecom Expense Management (TEM) platforms like Tangoe MDSL or Asignet.
• Background supporting remote-based or field sales personnel.

Key Skills

Education

Any Graduate