Description

You will provide technical support and configuration management for a Salesforce environment.

This role is remote.

Responsibilities

• Resolve technical tickets ranging from password resets to complex access and configuration issues.
• Manage support requests via phone, email, and ticketing systems to ensure timely resolution.
• Perform Salesforce configuration tasks to meet specific business requirements.
• Interact directly with business users to troubleshoot and solve technical problems.
• Maintain general help desk duties while adapting to changing responsibilities as the environment scales.

Required Skills

• 5+ years of professional experience in technical support roles.
• Proven experience providing Level 2 support.
• Hands-on experience managing and supporting a Salesforce environment.
• Proficiency using ticketing systems to track and resolve user issues.
• Strong problem-solving skills for both basic and involved technical tasks.
• Excellent verbal and written communication skills for user interaction.
• Bachelor's degree or equivalent graduate level education.

Key Skills

Education

Any Gradute