Description

Key Responsibilities:

  • Act as the first point of escalation for technical and process-related issues.
  • Provide technical expertise and ensure timely resolution of critical incidents.
  • Perform root cause analysis (RCA) for major incidents.
  • Plan and execute changes in coordination with stakeholders.
  • Handle service requests and incidents within agreed SLAs.
  • Perform trend analysis and drive incident reduction initiatives.
  • Troubleshoot hardware issues and coordinate with vendors.
  • Contribute to service improvement and optimization programs.
  • Support new server builds, OS upgrades, and migration activities.
  • Automate routine tasks using shell/Perl scripting.
  • Train and mentor new team members.
  • Ensure adherence to security, quality, and ITIL processes.

Qualifications and Skills:

Technical Skills (Must Have):

  • Strong expertise in Linux Administration (RHEL, CentOS, SUSE)
  • Hands-on experience with KVM and virtualization
  • Expertise in LVM configuration and management
  • Experience in Satellite Server management and configuration
  • Knowledge of Dell and HP server hardware and firmware upgrades
  • Strong skills in advanced shell scripting
  • Experience in RedHat/Veritas cluster configuration
  • Knowledge of NIS/NIS+ and DNS configuration
  • Experience in patch management and OS recovery
  • Hands-on experience in NFS and automount configuration
  • Expertise in OS crash analysis and performance tuning

Secondary Skills (Nice to Have):

  • Experience in AIX system administration and IBM Power Systems (POWER7/8/9/10)
  • Knowledge of HMC, LPAR/DLPAR, PowerVM, VIOS administration
  • Experience in PowerHA (HACMP), clustering, and failover testing
  • Experience in OS migrations using NIM and firmware updates
  • Knowledge of Solaris (8/9/10/11), Zones, and LDOM administration
  • Familiarity with Oracle Ops Center tools
  • Knowledge of storage technologies (SVM, VxVM, ZFS)
  • Exposure to VMware environments
  • Cross-domain knowledge (Storage, Backup, Database, Middleware, Network)


 

Education

Bachelor's degree