Description

You administer and maintain the enterprise Learning Management System.

Responsibilities

• Administer the enterprise Learning Management System and oversee daily platform operations.
• Resolve technical support tickets regarding course delivery and system functionality.
• Execute UAT test scripts to validate platform upgrades and implement system enhancements.
• Manage the upload and configuration of online courses and learning content.
• Analyze system usage data to generate performance reports for business stakeholders.

Required Skills

• 2 or more years of experience in Learning Management System administration and application support.
• Proficiency in troubleshooting SaaS platforms and diagnosing user access or performance issues.
• Experience with JIRA or similar ticketing systems for incident management and tracking.
• Experience in SCORM standards, course deployment, and content validation processes.
• Experience with User Acceptance Testing (UAT) including writing scripts and reporting defects.
• Experience in generating technical usage reports and managing metadata standards like MARC.
• Knowledge of Technical Support, HTML, CSS, Jira, SaaS, SCORM, Lms, and Kbart.

Key Skills

Education

Any Gradute