Description

You administer and maintain the enterprise Learning Management System, overseeing daily platform operations and course configuration.

Responsibilities

• Resolve technical support tickets regarding course delivery and system functionality.
• Execute UAT test scripts to validate platform upgrades and implement system enhancements.
• Manage the upload and configuration of online courses and learning content.
• Analyze system usage data to generate performance reports for business stakeholders.

Required Skills

• 5+ years of experience in LMS administration and application support.
• Proficiency in troubleshooting SaaS platforms and diagnosing user access or performance issues.
• Experience with JIRA or similar ticketing systems for incident management and tracking.
• Knowledge of SCORM standards, course deployment, and content validation processes.
• Experience with User Acceptance Testing (UAT), including writing scripts and reporting defects.
• Ability to generate technical usage reports and manage metadata standards like MARC and KBART.
• Hands-on experience with HTML and CSS for content formatting.

Key Skills

Education

Any Gradute