Description

Manage lodging inquiries and resolve guest and host issues via phone, email, and chat.

Responsibilities

• Handle inbound calls and emails to resolve customer challenges, including mediation and escalation.
• Process reservations, payments, and general account maintenance accurately.
• Research information using available resources to provide quick and effective solutions.
• Identify customer needs and take appropriate action steps to ensure satisfaction.
• Enter and update customer information within the system with high accuracy.

Required Skills

• Minimum of 3-4 CXC/GCSE subjects including English Language, or a U.S. high school diploma/GED.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Typing speed over 30 WPM with 80% accuracy.
• Strong technical troubleshooting skills and general tech-savviness.
• Excellent verbal and written communication skills for live voice and chat interactions.
• Ability to multitask across several applications and manage time effectively.
• Strong systematic problem-solving skills and attention to detail.
• Valid government-issued ID, TRN, and NIS card.
• Availability to work assigned shifts, including weekends and public holidays.
• Ability to work onsite in Portmore and pass criminal background check and drug test.

Preferred Skills

• Previous experience in customer service.
• Experience working with CRM applications.

Key Skills

Education

Any Gradute