Description

You will provide technical support to SIEM customers and resolve complex technical issues.

Responsibilities

• Troubleshoot and resolve complex technical issues by collaborating with experienced engineers.
• Gather evidence and escalate incidents to the appropriate internal teams.
• Manage escalations as part of a customer assurance program.
• Contribute new findings and solutions to the internal knowledge base.
• Collaborate with other departments to ensure customer support requirements are met.

Required Skills

• 2+ years of experience in application, server, or network support.
• Solid understanding of SIEM (Security Information and Event Management).
• Hands-on experience managing Windows and Linux environments.
• Proficiency with Microsoft SQL or similar database technologies.
• Understanding of networking technologies including firewalls, switches, and routers.
• Familiarity with remote support technologies and help desk software.
• Strong written and verbal communication skills in English.
• Proven problem-solving capabilities.

Key Skills

Education

Not specified