Description

Key Responsibilities & Skills:

 Strong hands-on L3 support experience (mandatory)

 Manage, assign & troubleshoot M365 licenses

 Expertise in Outlook, OneDrive, Teams, OneNote, and O365 apps

 Solid experience with Exchange (2010/2013/2016)

 Troubleshooting mail flow, distribution groups, calendars & permissions

 Knowledge of Active Directory (AD), ADFS, Azure AD, and Intune

 Experience in hybrid environments

 Understanding of SMTP / POP / IMAP protocols & Exchange services ports

 Hands-on with PowerShell scripting

 Monitor and manage Office 365 health & services

 Experience with M365 Security & Compliance Center

 Ability to troubleshoot connectivity & mobility issues

 Knowledge of Windows Servers

 Strong analytical and incident resolution skills

 Additional Requirements:

 Willingness to work in a 24/7 support environment

 Strong communication and teamwork skills

 Ability to quickly learn and adapt to new technologies.

Requirements added by the job poster

• 4+ years of work experience with Microsoft Exchange

• 4+ years of work experience with Microsoft Azure

Key Skills

Education

Any Graduate