Description

Key Skills: JAMF & ABM, macOS, Troubleshooting, Load Analysis, ServiceNow, Scripting

Roles and Responsibilities:

• Provide expert-level support for complex macOS-related technical issues, including remote troubleshooting and resolution.
• Manage incidents and knowledge base updates using ServiceNow in an SLA-driven, ticket-based environment.
• Support and troubleshoot enterprise Mac management workflows using Jamf and Apple Remote Desktop.
• Perform basic Mac system maintenance and execute pre-documented maintenance steps/scripts when required.
• Analyze macOS logs and diagnostic outputs to identify root cause and recommend corrective actions.

Skills Required:

• 10-15 years of relevant experience in specialist/third-level IT support for macOS environments.
• Macos operating system support, including hardware and enterprise application troubleshooting.
• Servicenow proficiency for incident management and knowledge base maintenance.
• Jamf and Apple Remote Desktop familiarity for device management and remote administration.
• Remote troubleshooting, basic Mac system maintenance, and log analysis for diagnostics.

Good to Have:

• Basic scripting knowledge to execute or support pre-documented maintenance scripts.

Education: Bachelor's Degree in Computer Science or related field

Key Skills

Education

Any Graduate