Description

You will act as the first point of contact for customers requiring technical assistance with Apple products and services.

Responsibilities

  • Resolve customer technical issues and inquiries through effective problem-solving and communication.
  • Document ticket resolutions using clear and accurate technical writing.
  • Troubleshoot hardware and software issues across Mac, iOS, and mobile devices.
  • Manage multiple support channels including phone, email, and chat.
  • Research technical information across multiple tools while actively engaging with customers.

Required Skills

  • 2-5 years of experience with Mac OS X.
  • 2-5 years of experience in written communication.
  • 2-5 years of experience in time management.
  • Proficiency with ServiceNow for ticket management.
  • Technical troubleshooting experience with Mac OS, iOS, smartphones, and tablets.
  • Minimum typing speed of 40 WPM.
  • Ability to work a flexible schedule between 7:00 a.m. CST and 10:30 p.m. CST, including weekends and holidays.
  • Proven ability to self-manage and prioritize tasks in a changing environment.

Preferred Skills

  • Experience with Jamf or Mac technician workflows.
  • Apple certifications or experience working in Apple stores.

Key Skills
Back To Jobs