Description

You provide primary technical support for end-user hardware, software, and peripheral issues in a corporate environment.

This role is on-site.

Responsibilities

• Resolve user hardware and software problems through phone, chat, email, and ticketing systems.
• Own assigned service tickets from intake to closure to ensure adherence to SLAs.
• Install and configure new hardware, software, and peripheral equipment.
• Maintain an accurate inventory of all equipment, hardware, software, and supplies.
• Draft and revise user training manuals and technical procedures.

Required Skills

• 5+ years of infrastructure support experience in a corporate or manufacturing environment.
• Extensive experience managing Mac devices using Jamf.
• Proficiency with macOS and Windows 7/8/10.
• Experience using ServiceNow for incident and ticket management.
• Proficiency with Office 365 and Microsoft Office Suite.
• Hands-on experience with Active Directory.
• Ability to explain technical concepts to non-technical employees.

Preferred Skills

• Experience with deskside support.

Key Skills

Education

Any Graduate