Description

You will provide technical support for macOS and Apple hardware within a corporate environment.

This role is on-site.

Responsibilities

• Troubleshoot macOS, iOS, iPadOS, and iPhone issues in an enterprise setting.
• Resolve specific technical blockers including FileVault, keychain/certificate, and password-related issues.
• Debug application-level errors, specifically focusing on Outlook and OneDrive.
• Support Mac workstations operating within an Active Directory environment.
• Communicate technical solutions to a diverse user base ranging from scientists to executives.

Required Skills

• 3-5 years of Mac support experience in a corporate environment.
• Deep technical knowledge of macOS operations in an enterprise setting.
• Hands-on experience managing and supporting Apple hardware, including Macs, iPhones, and iPads.
• Methodical troubleshooting skills for OS errors and system configurations.
• Experience working within a managed Mac environment.
• Ability to support users across various technical skill levels.
• Experience with Windows environments is a plus.

Preferred Skills

• JAMF administration experience.
• Apple Certifications.

Key Skills

Education

Any Graduate