Description

• 5–8 years of experience as a mainframe application developer or senior support developer • Experience supporting Customer Information Systems (CIS) in a utility environment • Prior experience with Customer/1 (C/1) or similar utility CIS platforms Technical Skills • Hands on development experience with: o COBOL o JCL o CICS and/or IMS o DB2 on z/OS • Experience supporting batch and online processing in production environments • Understanding of bill critical batch cycles and production schedules Domain & Communication Skills • Strong understanding of utility billing and customer processes • Ability to translate business requirements into technical solutions • Effective communication with technical and non technical stakeholders • Strong quality focus and ownership mindset Roles & Responsibilities • Design, develop, and enhance functionality within the Customer/1 (C/1) application • Implement business and regulatory requirements using standard mainframe development practices • Perform impact analysis and code changes related to: • Customer setup and maintenance • Billing, bill calculation, and invoicing • Adjustments, rebills, and billing exceptions • Provide L2/L3 production support for Customer/1 applications • Analyze and fix batch and online processing issues, including billing critical failures • Support bill runs and ensure timely completion of customer and billing processes • Participate in root cause analysis and implement long term fixes • Work closely with business analysts and functional teams to clarify requirements • Support testing phases (unit, system, UAT) and production releases • Maintain application documentation and technical artifacts • Follow defined change, release, and compliance processes

Key Skills

Education

Bachelor's degree