Description

You will provide L2 and L3 technical support for critical automotive production applications.

Responsibilities

• Maintain, control, and support production line applications through incident, problem, and change management processes.
• Perform root cause analysis, source code analysis, and bug fixes to manage application releases and upgrades.
• Monitor and respond to tickets via incident management systems, troubleshooting and escalating alerts as required.
• Execute daily health checks for applications, scripts, and infrastructure while developing scripts to automate manual tasks.
• Lead the team by clarifying technical queries, documenting processes in Confluence, and serving as the Single Point of Contact.
• Provide emergency support during late nights, weekends, and non-business hours to resolve system problems.

Required Skills

• 8+ years of experience in L2/L3 application production support or development environments.
• Hands-on experience with COBOL and JCL.
• Proficiency with DB2 and VSAM.
• Experience with CICS and Client WebSphere MQ.
• Proven ability to perform deep system troubleshooting and technical problem analysis.
• Strong communication skills for reporting and presenting to clients.
• Experience managing service requests, incidents, and change requests.
• Any Graduate degree.

Preferred Skills

• Ability to read, write, and speak German.

Key Skills

Education

Any Gradute