Description

Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications on the Mainframe platform.

This role is hybrid.

Responsibilities

• Monitor production systems to ensure stability and uptime.
• Analyze and troubleshoot failed mainframe jobs (JCL) and perform root cause analysis.
• Partner with Production Control to restart and recover failed jobs.
• Maintain incident tracking in ServiceNow, JIRA, and Confluence.
• Document incidents, resolutions, and create JIRA stories for follow-up.

Required Skills

• 10+ years of Mainframe application support experience.
• Strong proficiency in JCL, COBOL, CICS, and DB2.
• Experience with scheduling and file tools: CA7, IDCAMS, Mainview, File Manager, File Analyzer, EZTRIEV.
• Hands-on experience with ticketing tools: ServiceNow, JIRA, and Confluence.
• Ability to respond to business user requests and application team needs.

Preferred Skills

• Experience with Automated Credit, Rewards, or Credit Card Hub applications.
• Background in financial services production support.

Key Skills

Education

Any Graduate