Description

Provide Level 2/3 production support for critical mainframe applications including Automated Credit, Rewards, and Credit Card Hub systems.

This role is on-site.

Responsibilities

• Monitor production systems to ensure stability, performance, and uptime.
• Analyze and troubleshoot failed mainframe jobs using JCL and other tools.
• Perform root cause analysis and support ad hoc job executions to resolve issues promptly.
• Collaborate with offshore teams for seamless 24-hour support and incident resolution.

Required Skills

• 5+ years of experience in Mainframe Production Support or related field.
• Hands-on experience with JCL, COBOL, CICS, DB2, CA7, and IDCAMS.
• Proficiency with Mainview, File Manager, File Analyzer, and EZTRIEV.
• Experience with ticketing and documentation tools such as ServiceNow, JIRA, or Confluence.
• Ability to work effectively in a high-volume, production-critical environment.
• Strong communication skills and the ability to coordinate with offshore teams in a follow-the-sun support model.

Key Skills

Education

Any Graduate