Description

Job Description

Must Have Technical/Functional Skills

COBOL, DB2, VSAM, Batch, Reporting

Exposure of C#, VB.net

Roles & Responsibilities

1.               Handle L2/L3 production support tickets and incidents

2.               Perform incident triage, analysis, and resolution within SLAs

3.               Execute standard operating procedures and runbooks

4.               Support batch monitoring and job abends

5.               Maintain operational documentation and knowledge articles

6.               Incident management, communication and engagement with other Business and technical teams

7.               DB2 data analysis and reporting

8.               Exposure to workforce management, time reporting, overtime equalization

Key Skills

Education

Any Graduate