Description

Own L2/L3 production support for mainframe environments, resolving incidents and maintaining system stability.

This role is on-site.

Responsibilities

• Handle L2/L3 production support tickets and incidents within SLAs.
• Perform incident triage, analysis, and resolution.
• Execute standard operating procedures and runbooks for batch monitoring and job abends.
• Maintain operational documentation and knowledge articles.
• Conduct DB2 data analysis, reporting, and engage with business teams.

Required Skills

• 5+ years of experience in mainframe support.
• Strong proficiency in COBOL, DB2, and VSAM.
• Experience with batch processing and job monitoring.
• Exposure to C# and VB.net development.
• Ability to perform data analysis and reporting.
• Experience with workforce management or time reporting systems is preferred.

Key Skills

Education

Any Graduate