Description

1. Handle L2/L3 production support tickets and incidents 2. Perform incident triage, analysis, and resolution within SLAs 3. Execute standard operating procedures and runbooks 4. Support batch monitoring and job abends 5. Maintain operational documentation and knowledge articles 6. Incident management, communication and engagement with other Business and technical teams 7. DB2 data analysis and reporting 8. Exposure to workforce management, time reporting, overtime equalization Role Descriptions: The Mainframe Support Engineer will manage incidents and restore services quickly to minimize business impact. Responsibilities include monitoring and troubleshooting batch jobs| performing root cause analysis| and implementing fixes. The role also involves creating and maintaining knowledge articles and participating in governance meetings. On-call support for high-priority incidents is required. The engineer will execute data updates and configuration changes as needed. Essential Skills: Familiarity with job monitoring tools and alerting systems is advantageous. Understanding of upstream downstream integrations like Maximo and Workday is beneficial. Experience in problem management and implementing permanent fixes is a plus. Knowledge of workforce management and union rules can enhance performance. Soft skills such as teamwork and analytical mindset are valuable. Strong experience with COBOL| JCL| and DB2 is essential for this role. Familiarity with batch processing and mainframe reporting is also required. The ability to manage incidents effectively and coordinate with cross-functional teams is critical. Experience with ServiceNow or similar ITSM platforms is a must. Strong communication skills are necessary for stakeholder coordination. Desirable Skills: Keyword: Skills: Cobol_B@NCS 24 Orientation~Analytical Ability~System I - DB2 400~System Z -  JCL~ServiceNow Experience Required: 4-6

Key Skills

Education

Any Gradute