Description

You will own L2/L3 production support for mainframe environments, managing incidents and restoring services to minimize business impact.

This role is on-site.

Responsibilities

• Handle L2/L3 production support tickets and perform incident triage, analysis, and resolution within SLAs.
• Execute standard operating procedures, runbooks, and batch monitoring for job abends.
• Perform root cause analysis, implement fixes, and manage data updates and configuration changes.
• Maintain operational documentation, knowledge articles, and engage with business and technical teams.
• Support workforce management functions including time reporting and overtime equalization.

Required Skills

• Strong experience with COBOL, JCL, and DB2.
• Hands-on experience with ServiceNow or similar ITSM platforms for incident management.
• Proficiency in DB2 data analysis and reporting.
• Understanding of upstream/downstream integrations (e.g., Maximo, Workday).
• Experience with batch processing and mainframe reporting tools.
• Ability to manage incidents effectively and coordinate with cross-functional teams.
• 4-6 years of experience in mainframe support or related roles.

Preferred Skills

• Knowledge of workforce management rules and union regulations.
• Experience with problem management and implementing permanent fixes.

Key Skills

Education

Any Gradute