Description

Lead technical operations and support for enterprise-grade mainframe applications within a 24/7 shift rotation.

Responsibilities

• Manage application debugging, troubleshooting, and monitoring to resolve complex technical issues.
• Provide technical guidance to the team and coordinate with customers and Service Delivery Managers to prevent escalations.
• Analyze historical incidents to develop SOPs and knowledge articles.
• Ensure strict adherence to agreed SLAs and KPIs.
• Oversee application monitoring and operational activities by maintaining a deep understanding of code flow and functions.

Required Skills

• 5+ years of experience in mainframe application support and maintenance.
• Proficiency in COBOL, JCL, DB2, CICS, and VSAM.
• Experience with CA7 and Abend-Aid.
• Working knowledge of ITIL frameworks and ITSM tools like ServiceNow.
• Strong analytical capability for structured, methodical problem-solving.
• Ability to manage ticket ownership and multi-task in a production environment.

Preferred Skills

• Knowledge of the Capital Markets domain.

Key Skills

Education

ANY GRADUATE