Description

Lead technical support and maintenance for enterprise mainframe applications in a 24/7 shift rotation.

Responsibilities

• Manage application debugging, troubleshooting, and monitoring to resolve complex technical issues.
• Provide technical guidance to the team and oversee ticket resolution.
• Coordinate with customer teams and Service Delivery Managers to prevent escalations.
• Analyze historical incidents to develop SOPs and knowledge articles.
• Ensure strict adherence to agreed SLAs and KPIs.

Required Skills

• 5+ years of experience in Application Support & Maintenance.
• Proficiency in COBOL, JCL, DB2, CICS, and VSAM.
• Experience using CA7 and Abend-Aid.
• Hands-on experience with ITSM tools like ServiceNow.
• Working knowledge of ITIL frameworks.
• Strong analytical capability for methodical problem-solving.
• Ability to understand complex code flows and application functions.

Preferred Skills

• Domain knowledge in Capital Markets.

Key Skills

Education

ANY GRADUATE