Description

You will provide end-to-end management and technical support to debug complex networking problems on the hosted platform.

Responsibilities

• Monitor the hosted environment and take corrective actions.
• Replicate customer issues in a lab environment to test possible fixes with engineering teams.
• Manage the full incident and ticket lifecycle.
• Set up infrastructure and create technical knowledge articles.
• Diagnose server or network alerts, events, and hardware/software system-level problems.

Required Skills

• 5+ years of relevant hands-on experience in managing, supporting, and deploying network infrastructures.
• Advanced routing and switching skills, including OSPF, BGP, MPLS, and L3 VPN.
• Strong knowledge of TCP/IP protocol suite, IPSec VPN, SSL-VPN, NAT, and GRE.
• Hands-on experience with firewalls (NGFW), anti-virus, intrusion detection, and content filtering.
• Working knowledge of Linux/Unix environments.
• Experience with perimeter security, endpoint security, web, and email security.
• Understanding of security logs, vulnerabilities, CVEs, and threat maps.
• Proficiency in virtualization technologies and common information architecture frameworks.
• Ability to work in 24x7 rotational shifts.

Preferred Skills

• Versa certification (SD-WAN Associate or SD-WAN Specialist).
• Experience with SIEM administration (ArcSight, QRadar) and log source onboarding.
• Certifications such as CEH, GIAC, or CCSP.
• Ability to write Bash or Python scripts.

Key Skills

Education

any graduate