Managed Services Specialist

You provide end-to-end management and technical support for complex networking problems on the hosted platform.

Responsibilities

• Monitor the hosted environment and execute corrective actions to maintain stability.
• Diagnose server, network alerts, and hardware/software system-level problems.
• Replicate customer issues in a lab environment to test fixes with engineering teams.
• Manage the full incident and ticket lifecycle from detection to resolution.
• Set up infrastructure and create technical knowledge articles for the team.

Required Skills

• 5+ years of hands-on experience managing, supporting, and deploying network infrastructures.
• Advanced routing and switching skills including OSPF, BGP, MPLS, and L3 VPN.
• Strong knowledge of the TCP/IP protocol suite, IPSec VPN, SSL-VPN, NAT, and GRE.
• Hands-on experience with next-generation firewalls (NGFW), anti-virus, intrusion detection, and content filtering.
• Working knowledge of Linux/Unix environments.
• Experience with perimeter, endpoint, web, and email security.
• Understanding of security logs, vulnerabilities, CVEs, and threat maps.
• Proficiency in virtualization technologies and common information architecture frameworks.
• Ability to work in 24x7 rotational shifts.

Preferred Skills

• Versa certification (SD-WAN Associate or SD-WAN Specialist).
• Experience with SIEM administration (ArcSight, QRadar) and log source onboarding.
• Ability to write Bash or Python scripts.