Mandarin Speaker

You will provide technical helpdesk support for users via a dedicated hotline during this two-month project.

Responsibilities

• Act as the first point of contact for all incoming helpdesk support hotline calls.
• Handle hardware and application support queries from initial report to successful resolution.
• Log and track all user queries using Zendesk, Live Person, and other helpdesk applications.
• Escalate complex issues to Tier 2 support when necessary to ensure rapid resolution.
• Maintain technical knowledge of company operating systems, specialized applications, and business processes.

Required Skills

• Fluent verbal and written communication in both Mandarin and English.
• 1 to 2 years of experience in the Business Process Outsourcing (BPO) industry.
• Ability to work on-site in Pasig, Philippines on a shifting schedule.
• Possession of a valid Passport and an active Visa (Tourist or Permanent).
• Proficiency in using helpdesk-related applications and technical troubleshooting.
• Tech-savvy approach to managing hardware and software issues.

Preferred Skills

• Prior experience in Helpdesk or Technical Support Representative (TSR) roles.