Description

Provide primary helpdesk support for users via hotline in Mandarin and English.

Responsibilities

• Handle hardware and application support queries reported to the support desk.
• Own technical issues from initial report through to successful resolution.
• Escalate complex issues to Tier 2 support to ensure timely resolution.
• Log and manage user queries using Zendesk, Live Person, and other helpdesk applications.

Required Skills

• Fluent proficiency in both Mandarin and English.
• 1-3 years of relevant professional experience in customer support or contact centers.
• Strong communication skills for effective user interaction.
• Ability to work on-site in Ortigas, Pasig.
• Capacity for rapid knowledge acquisition regarding internal systems and applications.
• Any graduate level education.

Preferred Skills

• Prior experience in Helpdesk or Technical Support Representative (TSR) roles.

Key Skills

Education

Any Graduate