Description

You will lead the support team to ensure high-quality service delivery and operational excellence.

Responsibilities

• Lead, mentor, and guide the support team to meet performance goals and customer service standards.
• Manage complex and escalated customer issues to ensure timely resolution.
• Oversee daily support operations, including ticket management and escalation procedures.
• Coordinate training programs to keep the team updated on product knowledge and support practices.
• Drive initiatives to improve support tools, systems, and processes.
• Monitor customer satisfaction levels and implement strategies to improve the overall experience.

Required Skills

• 10+ years of professional experience.
• Proven ability to manage, lead, and mentor support teams.
• Expertise in customer service management and escalation handling.
• Experience in strategic planning and coordination of support activities.
• Ability to oversee daily ticket management and operational workflows.
• Experience implementing process improvements for support systems.
• Any Graduate degree.

Key Skills

Education

Any Gradute