Description

Lead the support team to ensure high-quality service delivery and continuous process improvement.

This role is on-site.

Responsibilities

• Manage, lead, and mentor the support team to meet performance goals and customer satisfaction levels.
• Oversee daily support operations, including ticket management, escalation procedures, and issue resolution.
• Resolve complex and escalated customer issues in a timely manner.
• Coordinate training programs to maintain team product knowledge and support best practices.
• Drive initiatives to improve support tools, systems, and internal processes.

Required Skills

• 10+ years of professional experience in support or technical leadership roles.
• Proven experience in managing and leading support teams.
• Ability to mentor staff and guide professional development.
• Experience managing complex customer escalations and technical issue resolution.
• Skill in overseeing daily operational workflows and ticket management systems.
• Experience implementing strategies to improve customer experience and satisfaction.
• Ability to plan and coordinate team training programs.

Preferred Skills

• Background in Maximo or similar enterprise asset management systems.

Key Skills

Education

Any Gradute