Description

Key Responsibilities

• Document business requirements, user stories, acceptance criteria, and source-to-target mappings
• Define golden record attributes, match/merge and survivorship rules, and data hierarchies with the MDM Solution Architect
• Design end-to-end data stewardship workflows, steward roles, SLAs, and governance policies
• Analyze Salesforce CRM data model (Accounts, Contacts, Leads, Opportunities, custom objects) and resolve data quality issues
• Define business rules for syncing golden records back to Salesforce including conflict resolution and duplicate prevention
• Act as the main onshore functional contact for business sponsors, data owners, and stewards
• Translate client requirements into clear functional specs for offshore MDM, CDI, DQ, and QA teams

Required Skills

• 3+ years as a Business Analyst on MDM programs (golden record, match/merge, survivorship, hierarchies)
• Hands-on experience designing data stewardship workflows, governance policies, and RACI models
• Strong knowledge of Salesforce CRM data model and common data quality challenges
• Proficiency writing BRDs, functional specs, user stories, process flows (BPMN/Visio), and data dictionaries
• Good SQL skills for data analysis and validation
• Experience coordinating with offshore delivery teams in a global delivery model
• Excellent workshop facilitation, communication, and stakeholder management skills

Preferred Skills

• Informatica MDM SaaS (Customer 360 / Business 360) experience
• Oracle Fusion Cloud data (Customer, Supplier, Item)
• Informatica Cloud Data Quality and profiling
• Agile delivery using Jira or Azure DevOps
• Salesforce Administrator certification, CBAP, or equivalent BA certification

Key Skills

Education

Any Gradute