Description

What's the Job?

• Provide Level 1 and Level 2 support for MES applications and manufacturing systems, ensuring timely resolution of production support needs.
• Monitor MES application performance and support system availability and reliability for critical manufacturing operations.
• Investigate production support issues and perform root cause analysis to prevent recurring incidents.
• Coordinate issue resolution with Development, ERP, WMS, Infrastructure, Network, and Business teams to restore service and improve stability.
• Analyze SQL Server databases, queries, and data to resolve data-related discrepancies and support accurate manufacturing execution.

What's Needed?

• 6-10+ years of experience in manufacturing, shop-floor systems, digital manufacturing, or MES environments, preferably within Consumer Products/CPG manufacturing.
• Hands-on experience supporting one or more MES platforms such as Siemens Opcenter/Camstar, Rockwell FactoryTalk ProductionCentre, Apriso PAS-X, Syncade, Ignition, AVEVA MES, SAP MII/ME, Tulip, or a comparable MES platform.
• Strong Microsoft SQL Server experience, including SQL queries, stored procedures, and data analysis/troubleshooting.
• Strong development experience using C# and .NET Framework/.NET Core, plus web technologies (JavaScript, HTML, CSS).
• Experience troubleshooting MES integrations with ERP (SAP), WMS (Blue Yonder or similar), PLCs, OPC servers, and shop-floor equipment; plus familiarity with ticketing/incident management tools such as ServiceNow

Key Skills

Education

Any Graduate