Description

You will manage messaging, collaboration, and mobile device management technologies in a distributed environment. You own the full project lifecycle for technical initiatives and serve as the subject matter expert for M365 and MDM.

Responsibilities

• Manage end-to-end incident and problem resolution, including performing Root Cause Analysis (RCA).
• Participate in a rotational on-call schedule to resolve critical production issues.
• Maintain system security according to industry standards and document all administrative processes.
• Administer Microsoft Active Directory, including forest/domain design, trusts, and replication.

Required Skills

• 5+ years of professional experience in IT administration.
• Expertise in Office 365, Microsoft Exchange, SharePoint, and Microsoft Teams.
• Deep knowledge of Microsoft Active Directory, DNS, ADFS, and SSO.
• Hands-on experience with Group Policy Objects (GPOs) and OU management.
• Proficiency in PowerShell, SQL, and VB scripting.
• Experience with Intune, AutoPilot, and Mobile Device Management (MDM).
• Strong understanding of ITIL processes.
• Bachelor's Degree.

Preferred Skills

• Experience working with third-party vendors and professional services.

Key Skills

Education

Bachelor's Degree