Description

Key Responsibilities

Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID (Azure AD), and Intune.

Provide Tier 3 (L3) support for complex technical issues, service requests, and production incidents.

Manage Microsoft 365 tenant administration, user provisioning, group management, licensing, and access controls.

Configure and maintain security controls, including Multi-Factor Authentication (MFA), Conditional Access, Microsoft Defender, Data Loss Prevention (DLP), and compliance policies.

Manage email infrastructure, mail flow, and email authentication protocols such as SPF, DKIM, and DMARC.

Support hybrid Microsoft 365 environments and assist with tenant administration activities.

Develop and maintain PowerShell scripts to automate routine administrative tasks.

Monitor service health, performance, and security across the Microsoft 365 ecosystem.

Create and maintain technical documentation, operational procedures, and support runbooks.

Participate in problem management, root cause analysis (RCA), governance reviews, and on-call support as required.

Required Qualifications

10+ years of overall IT experience with a strong focus on Microsoft technologies.

Extensive hands-on experience administering Microsoft 365 environments.

Strong expertise in:

Exchange Online and Hybrid Exchange

Microsoft Teams Administration

SharePoint Online and OneDrive Administration

Entra ID (Azure AD) Administration

Microsoft Intune and Endpoint Management

Microsoft Defender and Security & Compliance solutions

PowerShell scripting and automation

Mail Flow Management, SPF, DKIM, and DMARC

Experience managing users, groups, licenses, permissions, and access policies.

Strong troubleshooting, incident management, and L3 support experience.

Excellent communication, documentation, and problem-solving skills.

Preferred Qualifications

Experience supporting hybrid Microsoft 365 environments.

Exposure to Microsoft 365 tenant migrations and consolidation projects.

Experience with governance, compliance, and security best practices within Microsoft 365.

Microsoft certifications related to Microsoft 365, Entra ID, Security, or Intune are a plus

Key Skills

Education

Any Gradute