Description

Role Overview

The Microsoft 365 (M365) Technical Support Engineer is responsible for the administration, maintenance, and troubleshooting of cloud-based services, including Exchange Online, Teams, SharePoint, and OneDrive. This role supports the management of user accounts, licenses, security, compliance, and endpoint management to ensure seamless business operations on the Microsoft 365 platform.

Key Responsibilities

• Administer and manage Microsoft 365 services such as Exchange Online, Microsoft Teams, SharePoint, and OneDrive.
• Manage user accounts, licenses, and permissions within Microsoft 365 and Microsoft Entra ID (formerly Azure AD).
• Provide Tier-2 and Tier-3 technical support to address and resolve escalated issues efficiently.
• Implement and maintain security and compliance measures, including Data Loss Prevention (DLP) policies.
• Manage device and endpoint configurations using Microsoft Intune.
• Use PowerShell scripting for automation, reporting, and advanced configuration tasks.
• Collaborate with IT teams to support hybrid identity and networking integration.
• Troubleshoot complex issues related to cloud services and deliver timely resolutions.
• Document technical processes, configurations, and support cases clearly.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 2 to 6+ years of professional experience in IT support with a focus on Microsoft 365 services.
• Strong expertise in Exchange Online, Microsoft Teams, SharePoint, and OneDrive administration.
• Proficiency with PowerShell scripting for Microsoft 365 automation and management.
• Good understanding of networking concepts and hybrid identity solutions.
• Experience with security, compliance, and endpoint management in Microsoft 365.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work collaboratively with cross-functional teams and clients.

Preferred Certifications

• MS-102: Microsoft 365 Administrator
• SC-300: Microsoft Identity and Access Administrator
• MD-102: Endpoint Administrator
• MS-900: Microsoft 365 Fundamentals (especially for entry-level roles)

Experience Level

• Level 3 / Level 4 (L3: Senior Technical Support Engineer)

Key Skills

Education

Any Graduate